나비엔 영상지원 vVARY

KD Navien

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View on Google Play

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About this app

Video support is tilted nabien systems support remote system for troubleshooting by counselors is connected to the customer's cell phone remotely.

Kyungdong Navien's video support system is a remote support solution that allows a counselor to remotely access a customer's device to diagnose failures and solve problems in real time. Before visiting an engineer, get quick problem resolution through Navien video support.

[main function]
1. Screen control
-The phone screen through the customer's mobile phone camera is shared by the counselor in real time and the problem is reported together
Problem solving is possible through screen control.
2. Drawing
-As the counselor draws important check points directly on the customer's mobile phone,
Communication is possible.
3. Easy access
-Customers can easily access only the 6-digit access code provided by the counselor.

[How to use]
-Counselor connection using access code
1. Run the'Navien Video Support' application downloaded through Google Play.
2. Enter the 6-digit access code received from the counselor and press the OK button.
3. Get support after remote connection.
4. Exit after completing remote support.

* For Android OS, it is recommended to use 5.0 or higher.