Now Support vVARY

ServiceNow

About this app

Developer Description

Always here. Always ready.

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.

With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID

Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310

© 2023 ServiceNow, Inc. All Rights Reserved.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

What's New

• Mobile Custom Language support
• Voice-to-text in search and Now Assist Virtual Agent
• Prominent action button that allows access to Now Assist or other global functions directly from the tab bar
• Input form screen with AI Lens integration
• Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters
• New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent

Version Information

Version: -
Downloads: 10K+
Updated on: Dec 1, 2025
Released: Apr 21, 2020
Requires: Android Varies with device

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Now Support users say on Google Play

★★★★★

Rameswar Patra

The technological leap from classic and the flexibility in terms of configuration is simply awesome. Clearly, the focus is on making things even better and that shows with every new version release.

★★★★

Steven F

My Understanding Service Now Agent = part of a group that uses and receives tickets. Service Now Support = group that supports the actual application. Not an end user. Service Now Mobile = End users who submit tickets to groups.

★★★

Andy Haninger

Using the app is okay, but finding them is tricky, since they are called "Support", "Agent", "Mobile". On Android, the app drawer is organized alphabetically, so all of the Now apps are scattered. Either call them Now *whatever* or retire all of these apps and have one monolithic thing that does all of the things.

★★

Joni K

I guess the app looks OK, but you shouldn't force people to use it when they try to access knowledge on browser. Page loads just fine to show article and then jumps to "you're using mobile so the page doesn't work" page. Also knowledge isn't opened automatically on the app when you access the site. Knowledge applet seems broken as it just fails to load the applet. I was forced to download the app to see articles and since the knowledge applet didn't work this didn't provide any value for me.

★

Tom Harren

None of the buttons seem to work. Also there are so many servicenow apps I'm really not sure which one is the right one for me. Please make the normal website mobile-friendly and stop forcing these apps