Protection 360™ v3.448.0

T-Mobile USA

About this app

Developer Description

Access all your great device protection benefits

Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360™ by Assurant® lets you:
• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360™ customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place.

Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

What's New

Minor UI enhancements and bug fixes.

Version Information

Version: 3.448.0
Downloads: 1M+
Updated on: Nov 17, 2025
Released: May 4, 2017
Requires: Android 12

Statistics

Google Play Rating History

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Protection 360™ has been downloaded times.

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Protection 360™ - Google Play Rankings

Rank	Country	Category	List	Change
				—

No ranking data available yet. Rankings are updated daily.

#87 in Top Free Business in United States

#86

Informed Delivery® Mobile

#87

Protection 360™

#88

MyChoice Benefits

Protection 360™ users say on Google Play

★★★★★

Elizabeth Torres (Liz)

for 60$ they sent me a new phone. pretty impressed with the shipping. still don't understand paying for insurance if you still got to pay for a new phone but that's ok. all in all is good.

★★★★

Tammy Scrimgeour

In the past I don't remember having to provide my original date of purchase for my phone. That slowed me down a bit this time. Other than that, everything else went smoothly.

★★★

cynthia locke

I would like a phone number and be able to speak to a live person.

★★

chambesm _

Glitches make it hard to chat in app. The type window appears below the buttons on the bottom of the screen and the keyboard covers the chat.

★

Stuart Erickson

Spent 15 hours because the Assurant System is the problem. Customer service is great. The internet systems between T-Mobile & Assurant are absolutely THE WORST I have seen in my 65 years dealing with any other service. The Customer Service agents cannot go to the ASSURANT WEBSITE TO MANUALLY CORRECT ANYTHING., WHEN THE COMPUTER HAS WRONG INFORMATION IN IT it's A NIGHTMARE TO GET IT CHANGED. This is the worst review I have ever given, it's my 1st time ever giving a bad review on anything.