Citi Authenticator v2.2.4

Citibank N.A.

About this app

The Citi Authenticator app solves the problem of secure multi-factor authentication for Citi systems, benefiting Citi customers who require an additional layer of security. Compared to other tools in the category, this app stands out for its streamlined authentication process, but falls short with its below-average user rating and limited downloads. The app's simplicity and lack of permissions may be seen as a positive, but its low rating suggests there may be issues with reliability or user experience. Overall, it's a niche app that serves a specific purpose, but may not appeal to a broad audience.

Pros

The Citi Authenticator app has a simple and streamlined authentication process, making it easy for Citi customers to add an extra layer of security to their accounts.
With no permissions required, users can be assured that their data is not being collected or shared unnecessarily, which is a significant advantage in terms of privacy.
The app's small size and lack of ads or in-app purchases make it a lightweight and non-intrusive solution for users who need to authenticate their Citi accounts.
The developer, Citibank N.A., is a well-established and reputable financial institution, which may give users confidence in the app's security and reliability.
The app's offline capability is not explicitly stated, but its small size and simple functionality suggest that it may be usable without an internet connection, which could be beneficial in certain situations.

Cons

The app's below-average user rating of 2.6/5 suggests that there may be issues with reliability, usability, or performance that need to be addressed by the developer.
The limited number of downloads, with only 50,000+ installs, may indicate that the app is not widely used or popular, which could be a concern for users who value social proof.
The app's lack of features and functionality may make it less appealing to users who are looking for a more comprehensive security solution, and its simplicity may not be enough to justify its existence as a separate app.
The developer's website and email support may not be sufficient for users who encounter issues or have questions about the app, and more comprehensive support options may be necessary to improve user satisfaction.

Best for: The ideal user for the Citi Authenticator app is a Citi customer who requires an additional layer of security for their accounts, is technically proficient enough to set up and use the app, and values simplicity and ease of use in a security solution, but may not be suitable for users who require more advanced security features or have concerns about the app's reliability and performance.

Developer Description

Streamlined Multi-Factor Authentication for Citi Systems

Citi Authenticator is a mobile app for select Citi workforce to enable simple and secure authentications to Citi services

Privacy

Given that the Citi Authenticator app requires no permissions, users can be assured that their data is not being collected or shared unnecessarily. However, users should still be cautious when using the app and ensure that they are using the official version from the Play Store to avoid any potential security risks. Additionally, users should be aware that the app may still collect some anonymous usage data, and should review the developer's privacy policy to understand how their data is being used.

Tips

To get the most out of the Citi Authenticator app, users should first ensure that they have the latest version installed and that their device meets the minimum Android requirements. Users should also be aware of the app's limitations and potential issues, and should not rely solely on the app for security. Finally, users should regularly review their account activity and report any suspicious transactions to Citi to ensure that their accounts remain secure.

What's New

Thank you for using Citi Authenticator! To give our users the best experience, we are constantly improving our app and developing new ways to create seamless authentications.

Version Information

Version: 2.2.4
Downloads: 50K+
Updated on: May 22, 2025
Released: Feb 28, 2022
Requires: Android 12

Statistics

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Citi Authenticator users say on Google Play

★★★★★

Steve Cuneo

Nice to finally have an official app to login for work, and to see that they're doing updates to fix issues. Was having an issue where it force closed when I logged in with biometrics, seems to be fixed with the latest update

★★★★

Abhishek Lokare

App Keeps crashing since 15th Sept

★★★

ashokkumar a

For Samsung phones after last update, it's not working, while open it's closing immediately, and showing as "This app has a bug, Try updating this app after developer provides fix for this error". Could you check immediately and fix this.

★★

Eran Meishar

Low quality app. Upgraded to Android 14 and app simply stopped working and won't launch. Making it virtually impossible to work or log in. Never was an issue before with the earlier authentication app. Tech solutions to sort this out are nothing short of inadequate.

★

Sandy Official

Very bad experience since the install. This unnecessarily has problems with my phone keyboard settings. Mostly auto closes saying something went wrong, the displayed error messages are of no use, it says, some auto control, parallel run and some lengthy alphanumeric text blah blah. and today it said, clear cache app has bug and finally it failed to launch, saying, 'The app has some bug, so it auto closed. Please update the app after it's developer provides a fix' Who is the developer here?