LogMeIn Rescue Customer v8.9.1-36

GoTo Group, Inc.

About this app

The LogMeIn Rescue Customer app solves the problem of remote technical support, allowing users to receive assistance from trusted technicians. This app benefits individuals and businesses who require prompt and secure support, and it stands out from alternatives in the Business category due to its high user rating and lack of ads or in-app purchases. Compared to other remote support apps, LogMeIn Rescue Customer's strong developer reputation and frequent updates contribute to its excellent rating. However, its limited functionality as a customer-facing app might make it less versatile than other options.

Pros

The LogMeIn Rescue Customer app boasts an impressive 4.7/5 user rating, indicating a high level of satisfaction among its large user base of over 1 million downloads.
The app's free model with no ads or in-app purchases ensures a seamless and uninterrupted user experience, which is a significant advantage in the Business category.
LogMeIn Rescue Customer's developer, GoTo Group, Inc., has a strong reputation for delivering reliable and secure support solutions, which enhances the app's credibility.
The app's small size and minimal Android requirements make it accessible to a wide range of devices, and its offline capability is not a concern since it is designed for online support sessions.
The app's high rating and large user base demonstrate its effectiveness in providing secure and reliable remote support, making it a top choice for individuals and businesses alike.

Cons

One concern with the LogMeIn Rescue Customer app is its limited functionality, which is restricted to receiving remote support from trusted technicians, making it less versatile than other apps in the Business category.
Although the app does not request any permissions, users should be cautious when granting access to their device, as this could potentially compromise their data security if not handled properly by the technician.
Some users might experience compatibility issues or difficulties in setting up the app, particularly if they are not familiar with remote support technology.
The lack of features beyond remote support might make the app less appealing to users who require more comprehensive support solutions.

Best for: The ideal user for the LogMeIn Rescue Customer app is an individual or business owner who requires prompt and secure remote technical support, has a basic understanding of remote support technology, and values simplicity and ease of use in a support solution, making it suitable for a wide range of users with varying technical skill levels.

Developer Description

Rescue is a secure support app but should only be used with a trusted technician

*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT TECHNICIAN YOU TRUST*
The LogMeIn Rescue Customer allows support technicians to troubleshoot a problem you are having on your Android device. To use this application you must be receiving support from a technician who is using LogMeIn Rescue and will provide you a pin code to start the session.

Technicians have the ability to chat, transfer files, view system diagnostic information, pull and push APN configurations (Android 2.3), push and pull WiFi configuration, and more. Remote control is available on the latest devices from Samsung, HTC, Motorola, Huawei, Sony, Vertu, Kazam and more.

How to use:
1) Install the application
2) Launch the application from your Applications folder
3) Enter the six digit pin code given to you by your support technician
4) Allow your trusted support technician to connect to your device

This app uses the Device Administrator permission.

LogMeIn Rescue Customer uses accessibility service in order to provide full remote control of this device during a Rescue session. LogMeIn Rescue does not track or control any action or behaviour through this service outside of a Rescue session.

Privacy

Since the LogMeIn Rescue Customer app does not request any permissions, the risk of data collection or security breaches is minimized. However, users should still exercise caution when granting access to their device and ensure they are working with a trusted technician. To maintain security, users should only use the app for its intended purpose and follow best practices for remote support sessions.

Tips

To get the most out of the LogMeIn Rescue Customer app, users should first ensure they have a stable internet connection and a trusted technician lined up for the support session. During the session, users should be prepared to provide detailed information about their issue and follow the technician's instructions carefully. Additionally, users can optimize the app's performance by closing other resource-intensive apps and ensuring their device is fully charged.

What's New

Rescue + Mobile has rebranded to LogMeIn Rescue Customer. The application now features a minor update to its icon. All functionality remains unchanged, so you can continue using the application as usual.

Version Information

Version: 8.9.1-36
Downloads: 1M+
Updated on: Nov 25, 2025
Released: Jan 28, 2011
Requires: Android 7.0

Statistics

Google Play Rating History

Current

Average

Range

Rating Distribution

Total Ratings:

Downloads Over Time

LogMeIn Rescue Customer has been downloaded times.

Total Downloads

Last 30 Days

Avg Daily Est.

Shaded area shows 30-day prediction based on historical trends

Historical data collection started recently. More data points will be available over time.

LogMeIn Rescue Customer users say on Google Play

★★★★★

Richard Casas

Nikita was WONDERFUL !!! She fixed my phone by deleting apps, one or more had pop-ups after pop-ups displaying. I could not do anything. The pop-ups were draining the phone's battery. But Nikita fixed my phone!!! I will tell everyone I talk to that Norton has fantastic customer support. Thank you very much. No pop-ups are displaying. Thank you!!!!

★★★★

David Austin

great

★★

Kevin Vandenberg

they tried helping with all in printer spent hours with them resetting everything and having spectrum open tabs for there signals still prints randomly and they are still charging me Microsoft 10.54 a week and I have not used printer in several weeks or months can't print can't find printer everything you can possibly experience has happened and they the company that looks like it's supposed to help doesn't still have same issues with no refunds or responses from Microsoft who is responsible

★

Lenny Bruce White, Sr.

DO NOT DOWNLOAD THIS APP! While it can be used by a trusted technician to solve phone problems it is used much more often by Scammers! Believe the negative reviews! Scammers use this app to gain complete control of your device and to gain unlimited access to all the data on your device! If it's already installed on your phone, UNINSTALL IT NOW! It was installed on my phone without my permission but I noticed it and quickly got rid of it. In many cases, it can't be Uninstalled! DANGEROUS APP!